Refund Policy

This Refund Policy explains when you are entitled to a refund for AisleMint, a subscription-based inventory management app for Shopify. All refunds are issued in US Dollars (USD) to the payment method used with Shopify’s billing service.

1. Eligibility for Refund

Refunds are generally limited to cases where a charge was made in error (for example, a duplicate or unauthorized charge) or where the Service is materially defective or unavailable and the issue cannot be resolved through reasonable support. Refunds are considered on a case-by-case basis and are subject to the rules below. Requests made in bad faith, or based on issues that are clearly outside our control, are not eligible for refunds.

2. Free Trial

Eligible new subscriptions to a paid plan include a 14-day free trial. If you cancel during the trial, you will not be charged anything. No refund is needed or available for the trial period, because no payment is taken before the trial converts to a paid subscription.

3. Subscription Cancellation

You can cancel a paid subscription at any time from the billing section of your Shopify admin. Cancellation stops future recurring charges. You keep access to your paid plan features until the end of the current billing period (for example, the remainder of a 30-day cycle or the remainder of an annual term). No partial-month fees are charged after cancellation.

4. Refund Requests

To request a refund, email support@joycraft.dev with:

• Your shop domain (the .myshopify.com address),
• The date and amount of the charge, and
• A short explanation of why you are requesting a refund.

We review refund requests and respond within 5 business days. Approved refunds are processed through Shopify’s billing system and typically appear on your original payment method within 7–14 business days, depending on your bank or card issuer.

5. Non-Refundable Items

White Glove Migration ($99 one-time fee): this is a one-time onboarding service performed by our team. Once the migration service has been started or completed, it is non-refundable. If a migration is paid for but has not yet begun, we will refund it on request. The White Glove Migration fee is included at no additional cost with the Annual plan.

Where required by local law (for example, certain consumer protection laws), statutory refund rights are not affected by this section.

6. Prorated Refunds

Monthly plans: refunds are generally not provided for partial 30-day periods, other than for erroneous or duplicate charges as described in Section 1.

Annual plans: if you cancel an Annual subscription within the first 30 days of a paid term, we will refund the unused portion on a prorated, month-by-month basis (equal to the Annual price divided by 12, minus the months already used). Prorated refunds for cancellations after the first 30 days of an Annual term are granted at our discretion.

7. Chargebacks

If you dispute a charge with your bank or card issuer (a chargeback), we will share the relevant subscription records with our payment processor and Shopify to resolve the dispute. Repeated or abusive chargebacks, or filing a chargeback after receiving a refund for the same charge, may result in suspension of your access to AisleMint.

8. Changes to This Policy

We may update this Refund Policy from time to time. The current version will always be available on this page, with the “Last updated” date shown above. Material changes will be notified to merchants as described in our Terms of Service.

9. Contact

If you have questions about this Refund Policy or wish to request a refund, contact us at support@joycraft.dev.